Since 2012, Rock Creek has partnered with the American Battle Monuments Commission (ABMC) on the implementation of a website redesign and aligned content management system, as well as subsequent strategic optimizations. Our work on ABMC.gov was recently recognized when the website was named among the top 10 government websites providing an excellent citizen experience.
Rankings were based on the ForeSee E-Government Satisfaction Index, which weighed 220,000 survey responses across 100 federal government websites, mobile sites, and applications. Responses were scored on a 100-point scale, with scores 80 and above deemed as having highly satisfied visitors. We were excited to learn that ABMC’s satisfaction score of 85 outranked top retail websites such as Amazon (83), L.L. Bean (82) and Apple (80), according to the Answers Experience Index (AXI): 2014 U.S. Retail Edition. The private sector sets the bar on outstanding user experiences, and we’re happy to have made great strides in raising the standard of excellence for citizen experiences on government websites.
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