by: Karine Bailly, Senior Strategist | June 24, 2014

During a recent D.C. Web Women gathering, the Federal Emergency Management Agency’s (FEMA) Digital Training & Capacity Building lead, Gloria Huang, shared the story of her pursuits in leveraging social media in order to drive real life impact. Prior to FEMA, Gloria worked to build a social engagement platform that would enhance the Red Cross’ disaster response capabilities, an endeavor that led to the birth of the Red Cross’ Digital Operations Center. Gloria’s story was an insightful reminder that, yes, change is hard. As Gloria tried to move beyond social media in order to build a true engagement platform, a seemingly desirable outcome exposed a slew of other problems, gaps, and barriers.

by: Lauren Villeneuve, Senior Marketing Strategist | June 3, 2014

Image of an i-phone that says open on the screen in front of an American flag

Last week the General Services Administration Central Office hosted the 2014 #DigitalGov Citizens Service Summit and Expo. The attendees were mostly federal employees and a handful of industry folks, so it was an amazing opportunity to spend a morning with innovative subject-matter experts around government.

by: Lauren Villeneuve, Senior Marketing Strategist | April 1, 2014

Last week, some of the brightest minds in the public and private sectors met at Martin Luther King Jr. Library to discuss entrepreneurship and small business. During this #SocialGov Summit, panels discussed everything and anything from the D.C. creative community to government mobile apps. As I feverishly tried to live-tweet all the inspiring and creative nuggets of information, I found myself captivated by how truly innovative the government has become through digital engagement.